Unpaid reservations
A 24-hour hold expires automatically if payment is not completed before its deadline. An expired hold does not guarantee the previous vehicle or price.
Paid bookings
Request cancellation as early as possible. Eligibility and refund value depend on the saved cancellation deadline, local provider conditions and work already performed to arrange the journey.
Flight disruption
Where flight monitoring is included, normal delays are handled using the saved flight information. Cancellation, rerouting or a major schedule change must still be reported promptly.
No-show and incorrect details
A refund may not be available when the passenger cannot be reached, is absent from the agreed meeting point, provides materially incorrect details, or carries more passengers or luggage than the selected vehicle permits.
How to request a cancellation
Contact support@cartransfer.club and include the booking number, passenger name and reason. We will confirm the applicable conditions before processing the request. Approved refunds are returned through the available original payment route.